At Zahra Fabric, your satisfaction is very important to us. If you are not completely happy with your purchase, we offer a straightforward return and exchange process to ensure a positive shopping experience.
Eligibility for Returns and Exchanges
You may request a return or exchange within 14 days from the date you receive your order. To qualify:
- Items must be unused, unworn, and in their original condition.
- Products must be returned with all original tags and packaging intact.
- Customized or personalized items, as well as sale or final clearance products, are not eligible for return or exchange.
How to Initiate a Return or Exchange
To begin the return or exchange process, please contact our Customer Support team by email at contact@zahrafabric.com or call +92 321 8482007. Provide your order number and details about the item(s) you wish to return or exchange.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part. We recommend using a tracked and insured shipping method to avoid loss or damage during transit.
Refund Process
Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days to the original payment method. Please note, original shipping fees are non-refundable.
Exchanges
If you prefer to exchange an item, please specify the replacement product or size when contacting us. We will process the exchange promptly, subject to product availability.
Defective or Incorrect Items
If you receive a damaged or incorrect product, please notify us within 7 days of delivery. We will arrange for a replacement or full refund and cover any related shipping costs.
Final Notes
We reserve the right to refuse returns or exchanges that do not meet the above conditions. For your convenience, we encourage you to review our full Terms and Conditions, which govern your use of Zahra Fabric’s website.
Contact Information
For questions or concerns about these Terms and Conditions, please contact us:
- Email: contact@zahrafabric.com
- Phone: +92 324 6236391
Thank you for choosing Zahra Fabric. We value your trust and are committed to providing you with a secure, enjoyable shopping experience.